Frequently Asked Questions

We've put together answers to some of the questions we hear most often. If you can't find what you're looking for, get in touch with us at: https://aqwadrop.com/contact-us

AqwaDrop creates drinkware for life's moments.

From everyday routines and time with family and friends to road trips, celebrations, adventures and quiet moments at home, our drinkware is designed to become part of the experience.

The moment is the hero. We're simply along for the journey.

It's our way of looking at drinkware — and life.

We believe the things you use every day don't have to be generic or boring. Different styles, personalities and moments call for different drinkware.

Choose something that feels like you.

Drink Different.

Think about where your favourite cup or bottle has been.

To work. On holidays. In the car. At the beach. Around the table with friends. Maybe halfway across the world.

Eventually, it becomes connected to the places you've been and the moments you've experienced.

That's the story we're talking about.

AqwaDrop offers drinkware in different styles and designs.

The exact materials and construction can vary between products, so you'll find the relevant material information and specifications on each product page.

That depends on your moment.

Think about where you'll use it, what you like to drink, the capacity you need and the style that feels right for you.

Our product pages include the dimensions, capacity, materials and other information you need to compare your options.

This depends on the individual product.

Check the product description and care instructions before using your AqwaDrop with hot drinks.

Replacement parts may be available for selected products.

Check our Accessories section or contact us with the name of your AqwaDrop product and we'll help you find the right part.

Care requirements can vary between products and materials.

Always follow the care instructions supplied with your product or shown on its product page.

For more detailed information, visit our Care & Use page.

Yes.

We recommend washing your new drinkware before its first use following the care instructions for that product.

This depends on the product, finish and components.

Please check the individual product's care instructions before placing it in a dishwasher.

Regularly clean removable lids, seals and other components according to the care instructions for your product.

If components can be removed for cleaning, make sure they're completely clean and dry before reassembling them.

Once your order has been successfully placed, we'll send you an order confirmation using the email address provided during checkout.

Your next moment starts here.

If you need to change or cancel an order, contact us as soon as possible.

We'll do our best to help, but once an order has entered the packing or shipping process, changes or cancellation may no longer be possible.

First, check your spam or junk folder and make sure you're checking the email address used when placing the order.

If you still can't find it, contact us and include your name and any order details you have.

AqwaDrop ships to selected destinations.

For our current destinations, delivery options and shipping information, visit Shipping & Delivery.

Delivery times depend on your destination and the shipping service selected or available for your order.

You'll see the relevant shipping information during checkout or on our Shipping & Delivery page.

When your order is on its way, we'll send you a shipping confirmation with the available delivery or tracking information.

Something worth sipping is on the way.

Where tracking is available, your shipping confirmation will include the relevant tracking information.

If your estimated delivery time has passed, check your tracking information first.

If you still need help, contact us with your order number and we'll look into it for you.

That's okay.

Send us a message at https://aqwadrop.com/contact-us and we'll be happy to help.

Here's to your next moment.